This Privacy Policy was last updated on .
Hop In Microtransit Technologies Inc. (“Hop In,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy sets out the manner in which Hop In collects, uses, discloses and otherwise manages personal information. This Privacy Policy applies to the privacy practices of Hop In, including on our mobile applications (the “Apps”) and on any website or Internet service (each, a “Website”) under Hop In’s control, whether partial or otherwise, and our underlying technology platform (together, the “Services”). In certain instances, we may provide the Services on behalf of one of our subscribers (“Transport Provider”) so that you may use the Transport Provider’s services through our Services. That Transport Provider may separately publish a privacy policy sets out the manner in which the Transport Provider collects, uses, discloses and otherwise manages personal information. Such additional privacy policy forms an agreement between you and the Transport Provider, and Hop In is not a party to such agreement. However, Hop In sets out below the information that it shares with each Transport Provider.
COLLECTION AND USE OF PERSONAL INFORMATION The term “personal information” means information about an identifiable individual, including the name, address, email address, and other information relating to an individual.
Register: You do not need to register to browse our Website. However, if you want to use our Apps and other Services, you must register. When you register for the Apps, we will ask for your name, phone number and email address. We use this information to administer your account and to communicate with you. Where you register with us once you will continue to have a single account with us that may be used across multiple Transport Providers.
Communications: We may send you communications regarding new features and promotions by email, phone number or push notification. You can unsubscribe from any of our communications by following the instructions in each of our messages or by editing the settings in your account or on your device.
Communications: We may send you communications regarding new features and promotions by email, phone number or push notification. You can unsubscribe from any of our communications by following the instructions in each of our messages or by editing the settings in your account or on your device.
Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment. We may also retain this information to assist you in the future and to improve our customer service, and service offering.
Transport Provider: Where you use a Transport Provider’s service through our Service, we share your personal information with that Transport Provider to the extent applicable to your use of that Transport Provider’s services. That Transport Provider may ask you to provide additional information through the Service, which information is under the control of that Transport Provider. Where the information we collect is applicable only to your activities with a particular Transport Provider (including without limitation additional information collected at the request of that Transport Provider) we do not share that information with any other Transport Provider.
DISCLOSURE OF PERSONAL INFORMATION We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Other Users: Certain of your personal information may be made available to other users of the Apps or Services.
Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to third parties that provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Services and operate certain of its features. Your personal information may be maintained and processed by us or our third-party service providers in the Canada, the US, Mexico or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For additional information about the way in which our service providers treat your personal information, contact us as set out below.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Hop In or as part of a corporate reorganization or other change in corporate control.
Legal and Compliance: Hop In and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an organization in the case of an actual or suspected breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, to detect, suppress or prevent fraud, or to investigate or prevent actual or suspected loss, abuse or harm to persons or property.
Internal and Service-Related Usage: We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve our services.
Aggregate Data: We may anonymize and aggregate data collected through the Service and use it for any purpose.
Transport Providers: as set out above, where you use a Transport Provider’s service through our Service, we share your personal information with that Transport Provider to the extent applicable to your use of that Transport Provider’s services. That Transport Provider may ask you to provide additional information through the Service, which information is under the control of that Transport Provider. Where the information we collect is applicable only to your activities with a particular Transport Provider (including without limitation additional information collected at the request of that Transport Provider) we do not share that information with any other Transport Provider.
ADDITIONAL INFORMATION ABOUT OUR WEBSITE & APPS We collect the IP (Internet protocol) addresses and device identifiers of all users of the Service as well as other usage information such as page requests, browser type, operating system and average time spent on our Service. We use this information to help us understand your use of the Service, to monitor and improve the Service, and to tailor our Services for you and other users.
Cookies: When you visit the Website, we may use cookies. A cookie is a tiny element of data that is sent to your browser and may then be stored on your device. Cookies let us know who you are and provide us and our service providers with information that we use to personalize our Website in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features of our Website.
Online Advertising: Third-parties may also use cookies on our Website to serve targeted advertisements on our Websites and on other websites. These companies may collect information about your use of our Website and other websites (such as web pages you visit and whether your click on ads) in order to deliver ads that are more relevant to you, both on and off our Websites.
Third Party Links: Our Service may contain links to other websites or apps that Hop In does not own or operate. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites or apps as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites or apps. The linked websites or apps have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such third-parties, and therefore we have no responsibility or liability for the manner in which they operate such linked websites or apps.
SECURITY OF PERSONAL INFORMATION We have implemented technical, physical and administrative safeguards designed to protect personal information in our custody and control from unauthorized access, use, modification and disclosure. We limit access to personal information to those within Hop In who have a need to know the information to perform their designated functions.
RETENTION OF PERSONAL INFORMATION We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated in this Privacy Policy or to otherwise meet legal requirements.
ACCESS TO YOUR PERSONAL INFORMATION You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
CHANGES TO THE PRIVACY NOTICE This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website and available through the Apps. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices.
CONTACTING US Please contact us at info@hopintech.com if: (i) you have any questions or comments about this Privacy Policy; (ii) you wish to access, update, and/or correct inaccuracies in your personal information; or (iii) you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.